**COVID-19 Measures at Erina and Hunter Bikeworx**
In this ever-changing environment, we wanted to let our valued customers know
that we have put additional measures in place to minimize risk. Our
staff are maintaining strict hygiene standards and we are happy to see
our customers being equally diligent by practising hand hygiene when
visiting our stores. Erina and Hunter Bikeworx are currently open for business and should this
change at any time we will keep you informed via our website and via our social
media platforms. Our thoughts are with everybody during this difficult time.
If you are feeling unwell, we would strongly encourage you to stay home
and take advantage of our online store, or give us a call and our
friendly staff will be happy to process your order by phone. For those
customers who are isolated and need to stay at home, who live *locally*
to our stores, we are offering pickup and delivery for bicycle repairs,
servicing and for new bike sales. You will need to contact us by phone
to book this service in advance.
Covid-19 Update
We
have new rules in place to manage our business operations to help
prevent the spread of the Covid-19 Virus. You all now know the severity
of the Virus and the common rules of social distancing, so in an effort
to limit the spread & protect our staff, families & public
please see the following:
APPOINTMENTS - Sales, Lay-By & Repairs
We
ask all repair pickup and lay-by customers to call and book an
appointment for your bike pickups, we will have your bike ready for
collection, quarantined and disinfected where required. Lay-by Balances
can be paid via Direct Deposit 24 hours before you collect your bike,
the details are already on your Lay-By Receipt. Eftpos payments are also
available.
Repair Drop-Offs
At this stage we
will continue to book in repairs, we are currently booking in bikes to
have work completed on them next week (1st week of April) so we urge you
to either call and book a service date in advance, or bring your bike
in and leave this with us for the week. A Statewide Lockdown may come
into force, and at this stage, we do not know what rules may be
enforced, but where possible we will provide adequate time to collect
your bike.
General Shop Use
For small products, we will be serving customers with Eftpos/Credit Card payment only. NO CASH
We will require customers to practice social distancing, please keep a minimum 1.5m apart, cough into a sleeve, use disinfectant, and DO NOT bring any kind of sickness to our workplace. We urge, no kids under 16 at all.
If you are an at-risk individual and require a product, we urge you
to call and do a phone order or make a booking and remain in your car,
(you can drive into our car park) we can serve you from there.
We
thank you all for your efforts to socially distance and joining us in
taking this seriously. We urge you to get in over the next 2 days should
you need a bike or a bike-related product, we have the capacity to
serve you in a responsible way, and at this stage, we have no idea what
the trading future of the store will be regarding a state lockdown.
For the most up to date information, please follow us on our Facebook page.
Stay Safe eveyone!