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Covid-19 Measures

Covid-19 Measures

23rd Mar 2020

**COVID-19 Measures at Erina and Hunter Bikeworx** 


In this ever-changing environment, we wanted to let our valued customers know that we have put additional measures in place to minimize risk. Our staff are maintaining strict hygiene standards and we are happy to see our customers being equally diligent by practising hand hygiene when visiting our stores. Erina and Hunter Bikeworx are currently open for business and should this change at any time we will keep you informed via our website and via our social media platforms. Our thoughts are with everybody during this difficult time.

If you are feeling unwell, we would strongly encourage you to stay home and take advantage of our online store, or give us a call and our friendly staff will be happy to process your order by phone. For those customers who are isolated and need to stay at home, who live *locally* to our stores, we are offering pickup and delivery for bicycle repairs, servicing and for new bike sales. You will need to contact us by phone to book this service in advance. 


Covid-19 Update
We have new rules in place to manage our business operations to help prevent the spread of the Covid-19 Virus. You all now know the severity of the Virus and the common rules of social distancing, so in an effort to limit the spread & protect our staff, families & public please see the following:

APPOINTMENTS - Sales, Lay-By & Repairs
We ask all repair pickup and lay-by customers to call and book an appointment for your bike pickups, we will have your bike ready for collection, quarantined and disinfected where required. Lay-by Balances can be paid via Direct Deposit 24 hours before you collect your bike, the details are already on your Lay-By Receipt. Eftpos payments are also available.

Repair Drop-Offs
At this stage we will continue to book in repairs, we are currently booking in bikes to have work completed on them next week (1st week of April) so we urge you to either call and book a service date in advance, or bring your bike in and leave this with us for the week. A Statewide Lockdown may come into force, and at this stage, we do not know what rules may be enforced, but where possible we will provide adequate time to collect your bike.

General Shop Use
For small products, we will be serving customers with Eftpos/Credit Card payment only.
NO CASH 

We will require customers to practice social distancing, please keep a minimum 1.5m apart, cough into a sleeve, use disinfectant, and DO NOT bring any kind of sickness to our workplace. We urge, no kids under 16 at all. 

If you are an at-risk individual and require a product, we urge you to call and do a phone order or make a booking and remain in your car, (you can drive into our car park) we can serve you from there.

We thank you all for your efforts to socially distance and joining us in taking this seriously. We urge you to get in over the next 2 days should you need a bike or a bike-related product, we have the capacity to serve you in a responsible way, and at this stage, we have no idea what the trading future of the store will be regarding a state lockdown.

For the most up to date information, please follow us on our Facebook page.

Stay Safe eveyone!